Actions vs. words

If you’re a Netflix customer, then you received an email today from the company’s CEO, Reed Hastings.  He started out by apologizing for how they’ve handled the pricing issues recently and concluded with,

“Actions speak louder than words. But words help people to understand actions.”

Agree with the email’s message and the new Qwikster/Netflix companies or not, but you have to agree that’s a great quote.

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